Terms & Conditions

By renting a garment from Luxely, I hereby accept and agree to the following terms and conditions, as outlined below:

  1. I acknowledge and agree to the order/return time frames outlined by Luxely, including the recommended rental duration for timely delivery and return of rental items.
  2. I understand and agree to the refund eligibility policy, including the cancellation fees and store credit terms outlined by Luxely.
  3. I acknowledge and accept the condition of hire items as described by Luxely, including the possibility of minor imperfections due to previous use.

By proceeding with my rental order, I confirm that I have read and understood the terms and conditions outlined above, and I agree to abide by them in their entirety.

 

Rental Reservations:

  • All reservations will be placed through the online platform.
  • Reservation of styles and event dates is confirmed upon full payment of the fees required.
  • Luxely encourages the customer to plan ahead by accepting reservations up to 1 month in advance, but is designed to help women who need last minute dresses.
  • Luxely’s standard rental periods is usually 1-2 days in duration.
  • Orders placed before 10AM will have a guaranteed same-day delivery.
  • The garments will be dropped off in the Hotel's bell-desk under the recipient's name, or dropped off at desired location, if residential.

Condition of Rental Items:

At Luxely, great care is taken to ensure that all rental items meet high standards of quality and cleanliness. Here's what you need to know about the condition of Luxely’s rental items:

  • Expert Repairs: Luxely is dedicated to meticulously inspect and repair items as needed to ensure all items are in excellent condition for every rental.
  • Near-New Condition: While Luxely strives to maintain each rental item in "as new" or "near new" condition, it's important to note that due to their previous use, minor visible repairs, marks, or imperfections may be present.
  • Quality Assurance: Before packing each order, Luxely conducts a comprehensive inspection of all items to guarantee their quality and suitability for rental.
  • Customer Inspection: Luxely encourages the customer to inspect garments prior to renting to ensure the item meets their expectations. A customer may inspect rental items at the time of drop-off. Refund options will be outlined in more detail.

Rental Returns

  • Bell Desk: Please simply leave the Luxely box with the garment back at the bell desk where it was initially dropped off. If the dress was sent to a residential area, please leave the box in the same place it was dropped off.
  • Late Return Policy: Each rental is per 24 hours, so if the garment is not returned by the 24 hour mark the credit card on file will be charged an extra day. Should the customer fail to return the rental item(s) within 15 days from the specified return date, Luxely reserves the right to deem the rental item(s) as non-returned. In such cases, the User's credit card will be charged 100% of the recommended retail value of the item(s), in addition to any rental costs already incurred. If the charge is unsuccessful, it will be escalated to a debt collection agency for resolution.

Cancellation Policy

The customer may cancel their rental order up to 48 hours before the scheduled start date and receive a refund.

  • Store Credit: If a cancellation occurs within 48 hours of the hire start date, the customer is eligible for a full store credit. This store credit is valid for 12 months from the date of issue and will not be reissued once expired.
  • Refund Requests: If a dress does not fit and the customer won't be able to wear the dress, Luxely must be notified within 3 hours of the drop off time in order to receive a refund.

Luxely reserves the right to cancel an order at short notice.

Reasons for cancellation may include (but are not limited to) an item not being available due to late return by a previous customer or damage to an item. Luxely aims to provide as much notice as possible. In the event of a cancellation by Luxely, Luxely offers a full refund, store credit or the option to change the order to an alternate item.

Damage to rental Items/Lost and Stolen rental Items

  • Care of Rental Item: The customer is responsible to take reasonable care to avoid damages.
  • Loss, Theft, or Irreparable Damage: In the event that the rented item is lost, stolen, or damaged beyond repair, regardless of any negligence, failure, or omission on the part of the customer, the customer will be liable for the replacement of the item. When assessing the replaceable value, Luxely will consider factors such as the demand for the dress in the market, its availability for purchase, the condition of the dress, and the rental fee already paid by the customer. Replacement charges can be up to 100% of the recommended retail value, in addition to any rental costs already paid by the customer.